FAQ – FREQUENT ASKED QUESTIONS
Q. Do you ship Australia wide?
A. Yes, we ship Australia wide.
Q. Do you guarantee delivery
A. Yes, 100% guaranteed delivery Australia-wide
Q. What are Gel Blasters?
A. Gel Blasters, also known as Soft Gel Guns, and Gel Ball Blasters are plastic toy guns that shoot hydrated water Gel Balls.
They can be manual, spring-powered single shot manual or battery operated fully automatic.
Q. What are Gel Balls?
A. They are non-toxic, environmentally friendly, water beads, which are also called jelly beads, water orbs, hydro orbs, polymer beads, and gel beads or Gel Balls. When the tiny hard plastic balls are placed in water, they can grow up to 200 times their size.
Water crystal gel or water beads is a gel which contains a large amount of water. Water gel is usually composed of a water-absorbing polymer such as polyacrylamide (frequently Poly(methyl acrylate) or Sodium polyacrylate). Sometimes referred to as superabsorbent polymer (SAP).
Q. How long do I soak the Gel Balls in water for?
A. Gel Balls must be soaked at least for 4 hours in water to fully expand to size. Failing to completely hydrate the Gel Balls will cause the Gel blaster to not function properly. Overnight soaking is recommended.
Note: Make sure, that the Gel Balls are prepared in an adequate sized container (Gel Balls will expand 100 times their size).
– For instructions see the “Gel Ball Hydration 101” page
Q. How can I store Gel Balls?
A. Gel Balls generally take a minimum of 4 hours to fully hydrate.
You may store your hydrated Gel Balls in an airtight container, away from the elements and direct sunlight. They will last around 2 weeks in a container. Store in fridge to prevent shrinkage.
Q. Are Gel Blasters the same as Airsoft?
A. Gel Blasters differ from Airsoft by the way of ammunition, fire power and internal firing mechanism. Airsoft shoot plastic pallets over 350 fps and typically uses compressed air.
Gel Blasters are typically spring powered, battery operated plastic toys. They shoot soft gel projectiles up to around 250 feet per second.
Airsoft in any form is illegal throughout Australia and its states and territories.
Q. Are Gel Blasters legal?
A. Gel Blasters are legal throughout most of Australia. Customers are advised to consult local state laws regarding Gel Blasters.
At the time of writing this, restriction to own or use Gel Blasters exists in New South Wales, Victoria and Tasmania.
ACT, QLD, NT, WA and SA, have no restrictions on owning, using or possessing a Gel Blaster toy gun.
Q. Do I need a license to get a Gel Blaster?
A. No license is required to purchase or own a gel Blaster as they are just toys.
Q. Does it hurt if I get shot and will it bruise?
A. It depends on which model you get shot by and the distance at which you get shot from as they vary in power.
The pistol gel blasters don’t shoot as hard or as far as the rifle Gel Blasters. In most cases being shot by a gel blaster pistol will feel like a quick pinch and possibly resulting in a red temporary mark.
If shot by a rifle, it will result in significant short-lived pain and welts that may last a day.
Gel Blasters will NOT cause significant damage or piercing to the skin and are safe to use with friends and family.
Q. If I order a Blaster, will it be seized by Customs?
Customs and Border Force do not monitor domestic post. Customs only handles importation of products into Australia and has nothing to do with domestic post.
Our stock has already passed Customs check upon entry into the country.
There is no risk of seizure using domestic post.
Note: Attempting to order Blasters from international sellers such as eBay, Wish, Alibaba, etc. may in seizure by Customs.
Q. What happens if I don’t receive my order or its lost in transit?
A. Once we have received confirmation by the courier that the parcel is in fact lost, we will issue a replacement at no cost to the purchaser.
Q. How long will my delivery take?
Please follow these steps to check the status of your order:
Check your email from Sendle and click on the link with the reference “tracking number”
(Please check your Spam folder if you can’t find it in your inbox)
Alternatively you can enter your Sendle reference number (tracking number) here: https://try.sendle.com/tracking
Please note: The delivery of your parcel may be delayed during public holidays, long weekends, etc.
If you are experiencing delays or would like more info on the status of your package please contact Sendle or Australia Post direct.